Understanding their roles is what allowed the 1,900 employees of a major financial institution’s mortgage subsidiary to outperform for eight years running.

Ed Gettings, former President and CEO, believes the key to success was in developing and aligning every one of those 1,900 people, in every capacity, from direct client service back up to the senior team.

The tool used to achieve this goal? The Managerial Design Organizational Effectiveness Program (OEP). It aligns corporate objectives with employee roles and processes to optimize results.

The result? In an extremely competitive market, Ed Gettings’ team outperformed against key measures (share and revenue) eight years in a row.

Managerial Design began working with Ed Gettings’ organization in 1996.